COVID-19 Protocol

As we continue to closely monitor updates in regards to COVID-19 through reliable sources - Tompkins County Health Department, CDC, WHO, and NYS Health Department, we have decided to close our office to protect our community. We will re-evaluate weekly as to when it is safe to re-open our office. When we reopen, we will be using the following protocol:

Beyond our typical health and sanitation protocol, we have implemented the following:

• 1 Way Traffic Flow: this will limit any person to person contact in the office to only you and the doctor you are seeing.
  • Patients will enter through the back door and go directly into any empty treatment room, Dr. Abby or Dr. Michael will meet you there for your appointment.
  • When your appointment is finished walk to the front of the clinic to check out, and exit out the front door
  • we have spaced out our appointment times so using the waiting room should be unnecessary during this time
• only 1 provider seeing patients at a time - we are staggering our hours so that only one provider is working at a given time
• the playroom will temporarily be closed for March & April (longer if needed)
• all toys have been removed from the waiting area and treatment rooms
• there is a hand washing station located directly inside the back door of the clinic; we encourage you to wash your hands with soap and water upon entering and leaving the office
• all high traffic surfaces are being sanitized frequently throughout the day (doorknobs, front desk check out area etc.)
• we will continue to sanitize the treatment tables between every patient
• a deep clean of the clinic will be performed nightly
• hand sanitizer is located throughout the clinic

Updated Wellness Policy

• we are asking anyone feeling ill to remain home and reschedule your appointment (following the guidance that has been issued by our public health departments)
• Text, call or email us if you’re feeling sick and we will reschedule your appointment. Late-cancellation fees are being waived during this time (if you no-show without contacting us you will be charged the regular $25 no-show fee)

• if you arrive at your appointment exhibiting symptoms of illness we will ask you to go home and reschedule your appointment

​Here's a reminder of what has been advised by our health agencies:

• Wash hands with soap and water for at least 20 seconds
• Avoid touching your face with unwashed hands
• Clean and disinfect objects and surfaces after use
• Stay home while sick
• Remove self from areas where there is sickness or large groups of people